Page 1: Participant Information

What is the purpose of this study? To gain a more in-depth understanding of the relationship between the sources of frustration and an individual’s coping strategies which will be useful for researchers, practitioners and organisations in assessing frustration in the workplace. The ultimate aim being to identify possible interventions to reduce frustration in the workplace, and help employees to react in more positive ways to frustration, some frustration of which is inevitable.

Why have you been approached? You have been chosen to take part in this study because you are currently working either as an independent, or you are employed as an apprentice or full/part-time employee within a UK based organisation.

Do I have to take part? No, participation is voluntary. Although by completing the consent form and answering the questions it is assumed that you are agreeing for your data to be used for the purposes of this study. This does not affect your right to withdraw which you can do by contacting the researcher with your participant reference number via e-mail either during the study or up to two weeks following completion of the questionnaire and your data will be destroyed.

What do I have to do if I take part? You will be required to provide some basic demographic information and complete a variety of scales which will instruct you to carefully read each of the items or questions and select the statement or answer which best reflects your current experience, attitude or behaviour. You will also be asked to complete the Emotional Quotient Inventory (EQ-i 2.0®). In order to complete the EQi 2.0 you will be directed to the MHS test portal. The questionnaire as a whole should take around 30 minutes to complete.

What are the potential disadvantages and risks associated with taking part? There are no significant disadvantages or risks associated with taking part in this research. However If you feel negatively affected by taking part in any part of this study then it is advised that you contact a member of management within your organisation, the researcher, or an independent organisation such as the Samaritans via email If you are a student it is advised that you contact a counselling service within your Institution.

What are the benefits of taking part?  Taking part may help you to gain insight into occupational psychology and frustration in the workplace. It may also help to develop better intervention programmes to help reduce frustration in organisations and support employees.

If you are a UG student at Coventry University you can also gain research credits for your participation. This does not impact upon your right to withdraw.

What will happen to the results of the study? The results of this study will at all times remain anonymous. The data will be stored on a password protected computer and are planned for disposal prior to 2022. Any analysis and discussion of the results will be presented as part of my PhD thesis and handed into the university. It is also possible the results may be published as part of a scholarly journal and/or presented at a national/international conference.

The EQi 2.0 test publisher MHS will have access to the responses provided on the EQi 2.0 assessment only. The data submitted to MHS will be transmitted and stored in the United States with a third-party cloud-services provider (CSP) who complies with the U.S.–EU Privacy Shield Framework. The Framework of which is adequate according to GDPR regulations. MHS holds all information collected in strict confidence. The raw data will be downloaded from the MHS database by the researcher in excel format and a write-up of the overall results will also be provided to MHS.

Who is organising/funding the study? I am the researcher and organising the study. No funding is required.

Who has reviewed the study? The study has been reviewed by the Coventry University Ethics department.

What if things go wrong? If a problem arises with the questionnaire study please contact the researcher directly via email or the Director of Studies, Dr Gail Steptoe-Warren, Alternatively, if you have any complaints about how you have been treated, please contact the University Applied Research Committee Chair, Prof Olivier Sparagano, Associate Pro-Vice Chancellor,

Contact Details:

Researcher Name: Sophie Ward